Parking products
Short-term parking
We serve thousands of customers every day and most of them just take a parking ticket or use their bank card to access and exit our parking facilities. As part of our efforts to create a better customer experience, increase parking convenience and enable customer interaction:
our partners provide access to our car parks through their apps;
our own Q-Park App provides customer access based on ANPR.
When short-term parking (STP) customers use these apps, they enjoy a seamless parking experience whenever and wherever they park at Q-Park. No more tickets, no more going to the payment machine, and seamless access and exit thanks to automatic number plate recognition (ANPR).
STP accounts for 73% of our total revenue from parking activities.
STP (excluding control fee) accounts for about 80% of all PMS transactions.
STP transactions from known customers accounts for more than 5%.
Pre-booking
Pre-booking services are a smart and responsible choice for motorists who wish to make sure a parking space is available for them when they arrive, or motorists looking for an economic parking option near their destination. Pre-booking converts search traffic into destination traffic, allows for economic parking tariffs, and nudges parking at P+R locations which decreases traffic in inner-cities.
We offer a variety of pre-booking propositions to customers via our websites and we offer pre-booking solutions to commercial partners so they can serve their customers via their sites and sales channels.
With pre-booking options for theatres, concerts and festivals, it is easier to manage peak traffic flows while allowing audiences to enjoy a variety of events in urban areas.
Pre-booking transactions are part of our STP revenue and STP PMS transactions. Pre-booking accounts for 2.3% of all STP transactions.
Long-term parking
We offer a wide variety of season tickets for our customers who park with us frequently. As well as the traditional season tickets, we also offer flexible office solutions, city-wide access, and resident and student season tickets.
In principle, all our season ticket customers are known customers and access our parking facilities by means of their number plate. They use the Q-Park App to manage their parking rights, number plates and payment methods when applicable.
The Q-Park PaSS Business Portal empowers businesses with multiple season tickets to handle parking access and payment themselves. They can manage parking access digitally for their target audiences, such as employees, students, patients, leisure guests, customers, and visitors.
Long-term parking (LTP), mainly season tickets, accounts for 23% of our total revenue from parking activities and about 20% of all PMS transactions.